Pausing Payment Collection

Only active Subscriptions offer the option to pause their Payment Collection. It's crucial to distinguish between pausing a Subscription and pausing the Payment Collection of a Subscription. When a Subscription is paused, no Invoices are generated during the pause period, and the associated product deliveries are temporarily halted. This pause can span from 1 to 12 weeks, and it cannot be reversed before the end of the chosen period.

On the other hand, when the Payment Collection is paused, it exclusively suspends the collection of payments, without affecting the service delivery. Invoices for the Subscription continue to be generated, but the chosen status by the administrator for these Invoices can be 'Draft,' 'Uncollectable,' or 'Void.' Importantly, during the Payment Collection pause, no payments will be charged to the Customer. Furthermore, the Payment Collection pause can be indefinite and can be reversed by the administrator at any time.

The option to Pause the Payment Collection is available both in the list of active Subscriptions and on the detail page of an active Subscription under the 'actions' menu. By selecting 'Pause Payment Collection,' the administrator will be prompted to choose the status for the Invoices of that Subscription and indicate when the Payment Collection pause should commence. The available options for the pause commencement are 'Immediately,' 'On the 1st of the next month,' or 'At the end of the current period.' Once the administrator confirms the pause, the Subscription will be placed under the 'No Collection' status on the selected date.

While Invoices continue to be generated at the specified recurrence of the Subscription during the Payment Collection pause, they will not result in any charges

Unpausing the Payment Collection

When a Subscription has its Payment Collection paused, it transitions to the 'No Collection' status. Subscriptions under this status offer just two options: 'Update' and 'Restart Payment Collection.' Both options can be accessed from the list of Subscriptions bearing the 'No Collection' status or on the detail page of a 'No Collection' Subscription within the 'Actions' menu.

Upon selecting the 'Restart Payment Collection' option, the administrator is prompted to confirm the action. Upon confirmation, the cycle start date is updated to the current date. Consequently, all subsequent invoices for this Subscription will be generated based on the date when the Payment Collection was restarted, rather than the original creation date of the Subscription. The first Invoice for this new cycle is also created immediately after the Subscription's Payment Collection is restarted. This approach is taken to prevent prorated charges and potential misunderstandings.