Paying an existing Order

Accessing the Payment Page

When the administrator is reviewing an Order with the statuses "Past Due," "Open," "Paid," or "Trialing," which has an outstanding balance (indicating it did not or will not generate any Invoices or Subscriptions), a payment page link will be available for manual payment.

This link is exclusive to Orders with a balance, implying that they need to be directly paid. For Orders that possess the link and have already been paid, the administrator can still view and access the link, but no additional payment attempts can be made.

For Orders linked to Invoices or Subscriptions or those expected to generate an Invoice, as well as Orders with statuses like "Void," "Abandoned," "Canceled," or "Draft," the details section will display a message under "Payment Page" stating that no direct payment is required.

Paying an Order

Any User possessing the link to the payment page of an Order can utilize it to initiate the payment process. Upon accessing the payment link of an Order available for payment, the user will be redirected to a page resembling the hosted checkout page, but exclusively featuring information related to the selected Order.

Similar to the hosted checkout, the displayed and permitted payment methods will vary based on the User's location. Depending on the chosen payment method, the form will dynamically update, necessitating different information. Additionally, the amount to be paid may vary according to the tenant and its configuration.

It's important to note that on the payment page of an Order, the addition of Coupons or modification of Customer information is not feasible. However, the payment can be made in someone else's name, allowing the billing information to differ from the Customer information.

It's crucial to note that the button to confirm the payment will only become active once the customer has inputted all necessary information for the selected payment method and has accepted the terms of use. For customers who have previously made a payment through Inspire and already accepted the terms, the platform will not prompt them to provide consent again.

Upon the Customer's confirmation of the payment, the payment request is dispatched to the payment gateway. If the selected payment method is "Credit Card," the Customer will receive a prompt notification within a few seconds, indicating whether the payment was approved or declined.

In the case of an "ACH" payment method, a pending payment will be initiated within Inspire. However, the Customer must wait until the next day to ascertain whether the payment has been approved.

For payments conducted through "PIX," a pending payment is generated within Inspire, awaiting the Customer to complete the transaction in their bank app. Once the payment is finalized on the customer's bank app, Inspire is promptly notified, and the payment status is updated within seconds.

If the chosen payment method is a "Bank Slip," a pending payment is created within Inspire. However, the bank has up to three business days, from the moment the Customer pays the bank slip, to transmit the information to Inspire. Once received, the payment status will be promptly updated.

For Orders that have already been paid for, when the Customer accesses the Payment Page link, there will be no options for Payment Methods available.